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Submit an IT Service Request
Tell us what IT support you need, simply and with full tracking. Fill in the form below and our team will follow up promptly.
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Service Information
- Service hours: Monday to Friday, 08:00 to 16:00 WIB (UTC+7)
- Estimated response: 1 to 3 working days
- Category & Identity Category
- Request Details Details
- Review & Submit Submit
Choose Requester Category
Select the type of requester to show the right form.
Your ticket number and request status updates will be sent to this email
Frequently Asked Questions (FAQ)
After submitting your request, you will receive a ticket number by email. Enter it on the Track Status page to follow its progress.
The PUSTIKOM team will give an initial response within 1–3 working days. For urgent requests, please contact us directly at pustikom@unj.ac.id.
Supported files: PDF, PNG, JPG/JPEG, up to 5MB per file. For large documents, use the SharePoint link provided in the Work Unit form.
Academic Community is for personal requests (students, lecturers, administrative staff). Work Unit is for official requests on behalf of a faculty or unit, which usually require a request letter and an IT request form.